Hello,
Wanted to understand if 'Inactive' users are also part of the reports which are available in learningCloud?
If yes, how to remove the data for those users?
as far as I understand there is no column to filter 'Inactive users'.
Hi Sandeep,
Thank you for let us know about your doubts.
Before answer your question we would like to clarify some information:
- Which reports are you aking about? The sumary progress from the trainings? or the User reports?
We will be waiting for your answer.
Kind regards
Alejandro Merlán
Customer Support Agent
Hi Sandeep,
We confirm that the progress of the inactive users is appearing in the reports and this is the expected behaviour.
On the other hand our developers are now studing the possibility to show in the reports the status of the users (active/inactive) as an improvement proposal. As soon as they can confirm if they accept this change you will be informed by your learning consultant.
Thanks for your collaboration.
Netex Support
Hi Sandeep,
Thanks for your message.
Unfortunately, from our Support side we are not following up the improvements and requests. We kindly ask you to contact your learning consultant as she will be more than happy to inform you about this.
Thanks for your understanding.
Netex Support
Hi Sandeep,
We confirm that the progress of the inactive users is appearing in the reports and this is the expected behaviour.
On the other hand our developers are now studing the possibility to show in the reports the status of the users (active/inactive) as an improvement proposal. As soon as they can confirm if they accept this change you will be informed by your learning consultant.
Thanks for your collaboration.
Netex Support