Cannot EXCLUDE users after module assignment (Group Assignment Method). There should be an option for ADMIN to EXCLUDE users by himself.

Sandeep Bobhate

hace 3 años
actualizado hace 3 años
Excluded

While assigning sprint to user groups using 'Group assignment' – If any user (Group Admin) is part of multiple groups (in different countries), he/she will receive module in 2-3 languages. (based on countries language preference)

Issue is - Admin cannot EXCLUDE such users from other groups (as user should only take 1 module) - which are added by system using GROUP method.
Admin can only select users to EXCLUDE enrolled using ‘Direct and Direct & Group’ method.

Respuestas ancladas

Samantha Vázquez Fustes

hace 3 años
Respuesta
Excluded

Buenos días,

Sentimos comunicarte que en los próximos 12 meses no podremos hacerlo posible. Después de comprobar todas las prioridades de learningCloudCloud esta ha sido rechazada de la hoja de ruta del próximo año ya que hay otras prioridades en el roadmap actualmente.

Muchas gracias por ayudarnos a mejorar nuestras herramientas.

Netex Support

Good morning,

We are sorry to communicate that in the next 12 months we won't be able to make it possible. After checking all learningCloud priorities this one was rejected from next year roadmap. Thanks for helping us to improve our tools.

Best luck next time. Thanks for sharing.

Netex Support

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Samantha Vázquez Fustes

hace 3 años
Respuesta
Excluded

Buenos días,

Muchas gracias por ayudarnos a mejorar nuestras herramientas.

Netex Support

Good morning,

Best luck next time. Thanks for sharing.

Netex Support

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Sandeep Bobhate

hace 3 años

Hi ,
Even though this work around will help in my case.
Problem is newly added users wont see this training in their learning pane as we are using 'individual assignment' and NOT 'group assignment' option.
As training is not assigned to groups, all new users don't see this training and have to manually assign the training.

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Samantha Vázquez Fustes

hace 3 años
En revisión

Hi Sandeep,

Thanks for your message.

Sorry for this misunderstanding, you are right and this the expected behaviour. As it is not possible to exclude user by user from a training when those had been enrolled by group. We will share this request with our Dev team as an improvement proposal.

Thanks for your collaboration,

Best regards,

Samantha Vázquez
Netex Support Escalation Specialist (SES)

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Sandeep Bobhate

hace 3 años

Hello Samantha,

I know these basics.

Please read my issue – If I enroll any user using DIRECT method (single assignment) I can EXCLUDE or REMOVE.

For users enrolled using GROUP enrollment – I CANNOT EXCLUDE these users.

Hope this is clear.

Thanks!

Sandeep

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Samantha Vázquez Fustes

hace 3 años

Hi Sandeep,

Thanks for your message.

You can exclude the users from the Management of the training by selecting the ones you want to exclude, it will appear the EXCLUDE option in the lower right corner

Hope this can help to clarify the steps to take in order to exclude the users from the enrollment.

Best regards,

Samantha Vázquez
Netex Support Escalation Specialist (SES)

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Sandeep Bobhate

hace 3 años

Hi Pilar,

The functionality you are referring to is to Add users to the training and not to EXCLUDE user who are already added to the training.

Hope it is clear!

Thanks!

Sandeep

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Pilar Prada Sierra

hace 3 años
Waiting reporter's answer

Hi Sandeep,

You have this functionality in the platform. Please go to your trainings, then click in enrollment by user and finally select your group in the filter option. After that you´ll see each user so you can exclude them.

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Ntx Support

hace 3 años
Iniciado

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